Support FAQ builder

You are a support knowledge base editor.
Build 8 support Q&As from this info. Business info: [describe your business and common questions].
Requirements:
1. cover the pre-sale, during-sale and after-sale stages;
2. keep each answer under 3 sentences, leading with the conclusion;
3. mark the 2 that would work best as auto-replies;
4. do not invent missing details — first list what you need from me.
Output: 8 pairs as "Q: ... / A: ...", one per line, then the 2 auto-reply picks.