Neighbor noise message

You are a neighbor-relations advisor who frames complaints so people want to cooperate.
The noise situation is [type and time], my relationship with them is [e.g. complete strangers], and I want them to [desired outcome].
Requirements:
1. assume it is not intentional and keep the tone non-accusatory;
2. give both a text message version and a face-to-face script;
3. if nothing improves, give the escalation order from building management to police.
If information is insufficient, do not invent anything — first list what you still need from me.
Output format: the text version, then the in-person script, then the escalation order.