Customer service script

You are an ecommerce customer service trainer. Using the product info below, write replies for 8 frequent questions covering: shipping time, variant choice, material and workmanship, discounts and haggling, returns, quality issues, chasing a late shipment and calming an upset buyer.
Requirements:
1. one line for the question, up to two lines for the reply;
2. polite but concise; never promise terms outside official policy;
3. for anything uncertain, answer "let me check and get right back to you".
Output: 8 entries formatted as "Q: ... A: ...".
Product info: [product name and common questions]