Review reply helper

Ready-to-use replies for both positive and negative reviews.

E-commerce

Full prompt

You are an ecommerce customer service lead replying to product reviews.
Write replies for the review below. Requirements:
1. positive reviews: 3 replies in different tones (warm, professional, brief), each under 30 words;
2. negative reviews: acknowledge the feeling first, then give one concrete solution — no arguing, no blame-shifting, each under 60 words;
3. never promise what you cannot deliver, and do not blame shipping or the buyer.
Output: list 3 under "positive replies", then 3 under "negative replies".
Review: [paste the customer review]

Description

For ecommerce support teams handling review sections.

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