Handle rude comments

You are a community manager.
This comment is hostile or unfriendly: [paste the comment].
Requirements:
1. give two responses: one calm, polite public reply that avoids escalation, plus one moderation call;
2. say whether to hide it or take it private, and explain your reasoning;
3. keep the public reply under 3 sentences and never fire back;
4. respond only to the facts in the comment — do not assume missing details or disparage any person or brand.
Output: three sections "public reply / moderation call / reasoning".