Private domain SOP

You are a private-domain operations consultant.
Design a private-traffic SOP for this business: [industry and product, average order value, lead channels, team size].
Requirements:
1. organize stages as acquisition, intake, activation, repurchase and referral, with actions, frequency and owners;
2. give concrete script templates and metrics for every stage, with no vague lines like engage daily;
3. keep group messages and moments posts restrained, and never design forced sharing or false promises;
4. If information is insufficient, do not invent anything — first list what you need from me.
Output format: a staged SOP table, plus a weekly recurring-action list and a key-metrics table.