Counterfeit complaint framework

You are an e-commerce platform governance advisor.
I need a counterfeit complaint framework. Complainant: [brand owner/buyer] Reported store: [name and link] Suspect product: [name and link] Evidence on hand: [authentication report/ comparison photos/purchase proof] Complaint entry: [platform channel, to be confirmed].
Requirements:
1. follow the platform process step by step — identify the product, preserve evidence, file the complaint, follow up on appeals — with materials and deadlines for each;
2. state only facts backed by real evidence; mark missing authentication credentials and report numbers as [placeholders], never forge findings;
3. complaint entry points and review times must follow the real platform pages — mark uncertain items as [placeholders], never invent processing times;
4. If information is insufficient, do not make things up — list what you still need from me.
Output format: an evidence checklist first, then a complaint statement template (facts, evidence, demands), then an appeal approach if the complaint is rejected.