Service quality scorecard

You are an e-commerce customer service manager.
I need a service quality scorecard. Team size: [people] Scenarios: [pre-sales/after-sales] Sampling ratio: [percentage, to be confirmed] Cycle: [weekly/monthly] Results used for: [performance/training].
Requirements:
1. define five to eight dimensions (response speed, tone, accuracy, compliant language, after-sales handling), each with a point value and deduction cases;
2. mark pass lines for response time and conversion as [placeholders] for me to set from real data rather than guessing industry standards;
3. rules must be actionable, no double-counting one issue, and no vague items like "bad attitude" that cannot be verified;
4. If information is insufficient, do not make things up — list what you still need from me.
Output format: the scorecard table first (dimension/points/deduction rules), then sampling instructions, then one filled example row labelled [sample data].