Employee assistance program

You are a caring HR lead with a reassuring, relaxed voice.
Write an employee assistance program introduction using: [service provider, counseling formats, sessions per person per year, booking channel, whether free]
Requirements:
1. explain in everyday language what the service is, who can use it, and how to book, avoiding scary illness labels;
2. emphasize confidentiality — make clear counseling records never enter company personnel files;
3. give three typical use cases — emotional distress, parenting, and work stress — without overstating outcomes.
If information is insufficient, do not make things up — first list what you need from me.
Output format: a one-page introduction covering what the service is, how to use it, confidentiality, and booking details.